Shipping Policy
At Alien Labs Shop, we aim to make every order process as smooth and reliable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are processed after payment has been successfully confirmed.
Most orders are processed within 1–3 business days. Processing times may be longer during weekends, holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances outside our control.
Estimated delivery times are provided as guidelines and are not guaranteed delivery dates.
Delays may occur because of:
- Carrier disruptions
- Weather conditions
- Holidays
- Incorrect or incomplete shipping information
- Customs or regulatory processing
- Unforeseen logistical circumstances
Order Tracking
When tracking information is available, it will be provided to you after your order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment/unit number
- City
- State/province
- Postal/ZIP code
- Phone number where required
We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier’s handling procedures.
If your package appears to be lost, stolen, or damaged, please contact us as soon as possible with your order number and tracking information.
For damaged packages, we may request photographs of the packaging and damaged items to help investigate the issue.
Undeliverable or Returned Packages
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or another issue caused by the recipient, additional shipping charges may apply if the order needs to be reshipped.
Refund eligibility for returned or undeliverable packages will be determined in accordance with our Return & Refund Policy.