Refund & Return Policy

Last Updated: August 12, 2026

At Alien Labs, we want every customer to have a clear understanding of our return, refund, and order policies. This Refund & Return Policy explains when returns, exchanges, cancellations, and refunds may be available for purchases made through alienlabsshop.com.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

Order Cancellations

Orders may be eligible for cancellation if the cancellation request is submitted before the order has been processed or shipped.

Once an order has entered processing or has been shipped, we may be unable to cancel it.

To request a cancellation, please contact us as soon as possible and include your order number and the email address used when placing the order.

Returns

Due to the nature of our products, certain items may not be eligible for return once they have been shipped, opened, or delivered.

If an item is eligible for return, it must generally:

• Be unused and unopened.
• Remain in its original packaging.
• Be returned within the applicable return period communicated at the time of purchase.
• Include the original order information.
• Not show signs of tampering, damage, or misuse.

We reserve the right to refuse a return that does not meet these requirements.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us promptly after delivery.

When contacting us, provide:

• Your order number.
• A description of the issue.
• Photographs of the package and product, where applicable.
• Any other information reasonably required to investigate the issue.

After reviewing the claim, we may offer a replacement, store credit, refund, or another appropriate resolution.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method, where possible.

Refund processing times can vary depending on the payment method and financial institution. Alien Labs is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

Shipping charges and other non-refundable fees may not be eligible for reimbursement unless the refund is the result of an error attributable to us.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis. A refund may be denied when:

• The order has already been shipped and is not eligible for cancellation.
• The product has been opened, used, altered, or damaged after delivery.
• The customer provided an incorrect or incomplete shipping address.
• The package was refused or abandoned by the recipient.
• The request falls outside the applicable return or refund period.
• The order violates applicable laws, regulations, or our Terms and Conditions.

Undeliverable or Returned Packages

Customers are responsible for providing accurate and complete shipping information.

If a package is returned because of an incorrect address, failed delivery attempts, refusal of delivery, or another circumstance attributable to the customer, additional shipping charges may apply before the order can be reshipped.

Where applicable, any refund for an undeliverable package may be reduced by non-refundable shipping or processing costs.

Exchanges

Exchanges are not guaranteed and may depend on product availability and the circumstances of the request.

If an exchange is approved, we will provide instructions for returning the original item and completing the exchange.

Final Sale Items

Certain promotional, clearance, limited-edition, or otherwise designated products may be considered final sale and may not qualify for returns, exchanges, or refunds.

Any applicable final-sale restriction will be communicated on the relevant product page or at checkout.

Please do not send products back without first contacting us and receiving return instructions.

Unauthorized returns may be refused or may not qualify for a refund.

Alien Labs reserves the right to update or modify this Refund & Return Policy at any time. Changes will become effective when posted on this page.

We encourage customers to review this policy before placing an order.

If you have questions about a return, refund, cancellation, damaged order, or other order-related issue, please contact Alien Labs through the contact information provided on alienlabsshop.com.

When contacting us about an order, please include your order number so that we can assist you more efficiently.